Refund policy

Artworks and prints

You may return items within 14 days of receiving them if you change your mind.

To be eligible for a return, all artwork must be unused and in its original condition and packaging. Return postage costs are the responsibility of the customer unless the item is faulty, damaged or incorrect.

To start a return, you can contact us at hello@soulserenitymandalas.com. 

If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@soulserenitymandalas.com.

Refunds will be processed after the artwork has been received and inspected.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Workshops

All workshop bookings are non-refundable. As places are limited, we are unable to offer refunds for cancellations or non attendance. If you are unable to attend, you must notify us at least 48 hours prior to the workshop start time by email at hello@soulserenitymandalas.com. Cancellations made with 48 hours’ notice or more may, at our sole discretion, be transferred to another person or another workshop date (subject to availability). No cash refunds will be given.

Cancellations made with less than 48 hours’ notice, or failure to attend, will result in the loss of booking and no transfer will be offered. 

We reserve the right to cancel or reschedule a workshop if necessary. In this event you will be offered a transfer to a new date.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@soulserenitymandalas.com.